Service Level Agreement

Energy Defence & Security Council is committed to providing professional, transparent and timely support to members, partners, sponsors, delegates, speakers, exhibitors and participating organizations through its official communication channels and digital platforms.

The Council aims to ensure that all service requests, registrations, partnership enquiries, event-related submissions and support requirements are handled in an organized and efficient manner. Every request received through the Council’s official website, email, event portal or authorized communication channel will be reviewed and processed based on the nature of the service and the required verification process.

All beneficiaries are requested to provide accurate information, complete documents and valid contact details while submitting any service request. Processing timelines may vary depending on the complexity of the request, required approvals, document verification and event schedule. The Council continuously works to improve its service quality, response time and stakeholder satisfaction.

Help And Support

Energy Defence & Security Council provides assistance and support to members, partners, sponsors, delegates, speakers, exhibitors and other stakeholders through its official support channels. The support team assists with general enquiries, event participation, membership requests, partnership communication, document submissions and Council-related information.

Stakeholders may contact the Council through the official website contact form, email communication or event registration support desk. The Council is committed to responding professionally and guiding users to the correct department or service channel based on their request.

# EDS Services Duration of Implementation Service Availability
1
General Council Enquiry
1 – 2 Working Days
24/7
2
Membership Enquiry
2 – 5 Working Days
24/7
3
New Membership Request
5 – 10 Working Days
24/7
4
Membership Renewal Request
3 – 7 Working Days
24/7
5
Partner Registration Request
5 – 10 Working Days
24/7
6
Sponsor Registration Request
5 – 10 Working Days
24/7
7
Speaker Participation Request
5 – 10 Working Days
24/7
8
Delegate Registration Support
1 – 3 Working Days
24/7
9
Exhibitor Participation Request
5 – 10 Working Days
24/7
10
Event Information Request
1 – 2 Working Days
24/7

All service timelines are indicative and may vary depending on the nature of the request, completeness of submitted information, verification requirements, approval process and event schedule.